FAQ's

ABOUT US AND OUR PRODUCTS:

Is ONEWAY size-inclusive? Does ONEWAY offer plus-size products?

ONEWAY is mega-size-friendly. We offer comfort clothing, including plus-size options, within the size range of XS to 5XL.

What makes ONEWAY clothing eco-friendly? Is ONEWAY vegan?

ONEWAY uses AZO-free dyes that are free of harmful and toxic chemicals, making our products safe to use. What’s more, since there is no chemical contamination from the dyes, the water used in dyeing can be repurposed, making the process sustainable and eco-friendly.

As for our fabric, ONEWAY clothing is made of high wet-strength, vegan cotton which gets softer with use but stays resilient for regular wear.

Is ONEWAY based in India?

ONEWAY is proudly based in India and our clothing is wholly Made in India.

ORDER AND SHIPPING:

How soon will I receive my order?

Once the order is confirmed, you will receive a confirmation mail containing a summary of your order along with other details. Your order will reach you within 4-5 business days.  

How can I check whether ONEWAY ships to my address?

To check whether ONEWAY ships to your region/location, use the “Courier Serviceability” tool on the product page.

Is Cash on Delivery acceptable for orders placed?

Yes, to know the details regarding the order delivery time, availability of Cash on Delivery for the chosen product, and more, go to "Check Delivery options" and enter your PIN code.

Does ONEWAY ship internationally?

We don’t ship internationally yet.

RETURNS AND REFUNDS:

Within how many days can I apply for a return/exchange?

You can return/exchange your order within 14 days of delivery of your order.

What’s the return process?

You can apply for Return in your Orders section by selecting the product you would like to return or exchange. You can return your order within 14 days of delivery of your order.

The tags should be intact, and the product should be in its original shape and unworn.

We will pick up your return order and the amount of the refund will be credited to the original method of payment, if the payment was done online. In case of Cash on Delivery, the amount will be credited in your store wallet.

What’s the exchange process?

You can apply for Exchange in your Orders section by selecting the product you would like to return or exchange. You can exchange your order within 14 days of delivery of your order.

The tags should be intact, and the product should be in its original shape and unworn.

In case of an exchange, the replacement item will be shipped within 4-5 business days after completion of inspection of the product and simultaneously pick up the original product from you.

How soon can I expect a refund if I have returned an order?

In case of return, the amount of the refund will be credited to the original method of payment within 4-5 days, if the payment was done online. In case of Cash on Delivery, the amount will be credited in your store wallet within 4-5 days.