Return & Refund Policy

At ONEWAY, we want you to love every purchase you make with us. If something isn't quite right, we're here to help make the process assimple and seamless as possible.

We offer returns and exchanges within 14 days of delivery
on eligible products.

To be eligible, the product must:

1. a. Be unused, unwashed, and in its original condition.
2. b. Have all original tags attached.
3. c. Be returned in its original packaging.
4. d. Meet the eligibility criteria outlined below.

Products that do not meet these conditions may not qualify for a return or exchange.

Prepaid Orders

Once your returned product is received and passes our quality check, your refund will be processed to your original payment method within 2- 3 business days.

Cash on Delivery (COD) Orders

For COD orders, refunds are issued as ONEWAY Store Credit in the form of a transferable gift card/code within 2 - 3 business days after the returned product passes our quality check.

Your store credit:

1. 1. Can be used on any future purchase from our website.
2. 2. Is fully transferable and can be shared with a friend or family member.

If you'd like a different size or wish to exchange your
product, we'll be happy to help.

Once your exchange request is approved:

• 1. We will initiate the pickup from our end.
• 2. After the returned product passes our quality check, your replacement will be dispatched at the earliest.

For exchanges to a different product, any applicable price difference will be communicated before the exchange is processed.

To ensure every customer receives a brand-new, unworn product, certain items cannot be returned or exchanged.

These include:

• 1. Bodysuits (classified as intimate wear)

These products are not eligible for return or exchange due to hygiene reasons.

Every returned product undergoes a quality inspection upon receipt.

Returns or exchanges may not be accepted if the product:

• 1. Shows signs of use or washing.
• 2. Is damaged after delivery.
• 3. Is returned without its original tags.
• 4. Does not meet our return eligibility criteria.

Once your return or exchange request is approved, we'll arrange a pickup through our logistics partner wherever service is available.

If pickup is unavailable in your location, our team will assist you with the next steps.

Return & Exchange Processing Fee

We offer one complimentary return or exchange to ensure a hassle-free shopping experience.

From the second return or exchange request onwards, a ₹100 processing fee will be applicable per request. This fee helps cover reverse logistics and handling costs while allowing us to continue offering a seamless return experience.

This fee does not apply if you've received a damaged, defective, or incorrect product.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the product.

Our team will review your request and resolve it as quickly as possible.

Products listed under the Sale section are offered at special prices and are not eligible for return or exchange.

We encourage you to refer to the size guide and product details before placing your order. If you need any assistance with sizing or fit, our team will be happy to help before you make your purchase.

If you have any questions regarding your order, returns, exchanges, sizing, or anything else, our team is always happy to help.

📧 Email: onewaycomfort@gmail.com

📱 WhatsApp: +91 95010 53111

Thank you for choosing ONEWAY.