Return & Refund Policy

At ONEWAY, we want you to love every purchase you make with us. Sometimes a size doesn’t work out, or you simply change your mind. If that happens, you have 14 days from the day your order arrives to send it back to us.

Before you send something back, please make sure the product:

a. Hasn’t been worn or washed.
b. Still has all its original tags on.
c. Is packed in the packaging it came in.

We look over every return when it reaches us. If something has been used or the tags are missing, we may not be able to accept it.

If you’d rather not exchange, you can choose between a refund and store credit, whichever suits you better. This applies to every order, whether you paid online or with cash on delivery.

Refund Amount
Your refund will be the value of your order minus the cost of shipping it to you. It’s issued once your return reaches us and passes our quality check.

Prepaid Orders
We’ll refund it the same way you paid, within 2 to 3 working days.

Cash on Delivery (COD) Orders
We’ll refund it to the same account you paid the 20% advance from, within 2 to 3 working days.

Store Credit
If you choose store credit, you’ll get the same amount as your refund, emailed to you as a code. It’s valid for 6 months.

If the size isn’t right, you can exchange it for another size at no extra charge. If you’d like a different product instead, choose one that’s priced the same or higher, and you’ll only need to pay the difference.

Once your piece reaches us and we’ve checked that it’s the one we sent you, we’ll send your new size or product on its way.

To ensure every customer receives a brand-new, unworn product, certain items cannot be returned or exchanged.

These include:

• 1. Bodysuits (classified as intimate wear)

These products are not eligible for return or exchange due to hygiene reasons.

Every returned product undergoes a quality inspection upon receipt.

We look over every return when it reaches us. Returns or exchanges may not be accepted if the product:

• 1. Shows signs of use or washing. 
• 2. Is damaged after delivery. 
• 3. Is returned without its original tags. 
• 4. Does not meet our return eligibility criteria. 

Returns and exchanges are sent back to us by you, at your own shipping cost. Once your request is approved, our team will share the return address with you. We recommend using a trackable courier service and sharing the tracking details with our team.

Return address: [ONEWAY APPAREL PRIVATE LIMITED, Hall No. 3, Chandigarh Road, Near Deluxe Fabrics (I) Limited, Village Bholapur, Ludhiana, Punjab - 141123]

ONEWAY is not responsible for products lost or damaged in transit during return shipping.

If your order arrives damaged, defective, or isn’t what you ordered, we’ll send you a replacement. Please contact us within 48 hours of delivery with your order number and clear photos of the product.

Items bought from our sale section can’t be returned, but you can exchange them for a different size.

We encourage you to refer to the size guide and product details before placing your order. If you need any assistance with sizing or fit, our team will be happy to help before you make your purchase.

If you have any questions regarding your order, returns, exchanges, sizing, or anything else, our team is always happy to help.

📧 Email: onewaycomfort@gmail.com

📱 WhatsApp: +91 95010 53111

Thank you for choosing ONEWAY.